Our warranty lasts 30 days. If 30 days have passed since your goods were received, we can not offer you a refund or exchange.

 

To qualify for a return, your item must be unused and in the same condition in which you received it. It also has to be in the original packaging.

 

refunds

Once your return has been received and verified, we will send you an email to inform you that we have received your returned item. We will also inform you about the approval or rejection of your refund.

If approved, your refund will be processed, and within a certain number of days a credit will automatically be applied to your credit card or your original payment method.

 

Late or missing refunds (if applicable)

If you have not received a refund, first check your bank account again.

Then contact your credit card company. It may take some time for your refund to be officially posted.

Then contact your bank. There is often processing time before a refund is booked.

If you have done all this and have still not received your refund, please contact us at info@clock-outfitter.de

 


We only replace items if they are defective or damaged. If you would like to exchange it for the same article, please send us an e-mail to info@clock-outfitter.de and send your article to:

Steinhäuserstraße 3

61169 Friedberg
 
 

shipping

To return your product, send your product to:

Steinhäuserstraße 3

61169 Friedberg
 


You are responsible for the payment of your own shipping costs and for the return of your article. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

 

Depending on where you live, the time it takes for your replaced product to reach you can vary.